Health- IQ: Building a National Framework for Healthcare Quality Measurement
Supporting the design and piloting of a standardized, data-driven framework to measure and improve the quality of healthcare services across Greece.
The Challenge
Greece lacks a unified, standardized system for measuring healthcare quality across its service providers. Variability in data collection practices, limited technical capacity in many facilities, and the absence of a centralized reporting framework make it difficult for policymakers to monitor performance or drive evidence-based improvement.
Our Approach
Working under the WHO Athens Quality of Care and Patient Safety Office, we support Work Packages 4 and 5 of the HEALTH-IQ project — piloting the quality measurement framework across 15 facilities, ensuring accurate data flow into the WHO's Q4All platform, and conducting mixed-methods needs assessments and patient experience surveys to inform evidence-based patient pathway mapping for 3 high-burden disease areas.
OUR WORK IN THIS AREA INCLUDESÂ
Delivering impact across every stage of healthcare
15 facilities
Piloting a standardized healthcare quality measurement framework across Greece.
BPMN mapping
Process mapping, data validation, and quality indicator standardization support.
Nationwide assessment
Patient experience research across Primary Health Care services in Greece.
3 disease areas
Needs assessment for Lung Cancer, Pulmonary Hypertension, and Dementia.
Patient pathways
BPMN-based pathway mapping grounded in patient experience and needs data.
Performance reporting
Data-driven benchmarking and reporting for policymakers and healthcare leadership.
Recent Insights
Beyond the renovation: what Greece’s emergency departments really need to change
Who gets screened and who doesn’t: social inequalities in colorectal cancer in Greece
4th Hybrid Forum: “Innovation in Action: Toward a New Hospital Care Ecosystem”
3rd Hybrid Forum titled “2024 – A Turning Point for Significant Changes in National Health System Hospitals”
